Clarke Distributing Company

Clarke Distributing CompanyClarke Distributing
Company, LLC

PRICE QUOTE

Your One Stop Tennis Wholesale Supplier!

Serving Our Customers:

Clubs...Pro Shops...Schools

Retailers(Brick & Mortar & Web)

Tennis Professionals...Stringers

Sports Facility Contractors

Local Municipalities

For Over 35 Years!

(800) 777-3444

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Warranty Policy

Warranty Information

Warranty Policy: For Racquets, Shoes, Bags, Apparel, Eyewear, Ball Machines, Stringing Machines, and all applicable forms of Court Equipment, use the procedures outlined below:

Include the following information with all warranty returns after the return is authorized:

(Items will NOT BE ACCEPTED without Return Authorization Numbers included.)

  • Copy of original invoice. (We can provide a copy if you need one.)
  • Tell us what the problem is with the product.
  • Your Name/Account Name/Number and Return Address as it appears in our records for the order.
  • Please Allow 4-6 weeks for the entire warranty process to complete.

(On all shoe returns, make sure to keep your shipper’s tracking number so that we can more easily track the progress of your return and help you more effectively.)

 

RACQUET WARRANTY

All new tennis racquets have a one-year manufacturer's warranty and replacements are at the sole discretion of the manufacturer. Frames showing signs of racquet abuse may not be replaced. The following manufacturers ask that the racquets be returned directly to them from the consumer: Head, Prince, Yonex, and Wilson. The Customer Service Department can assist you in getting them sent back easily. Call 1-800-777-3444 for added assistance.

Babolat and Dunlop racquets are required to be returned through the retailer, so these brands need to be sent back to Clarke Distributing for warranty return. Contact Customer Service at 1-800-777-3444 for a Warranty Return Authorization Number and we will assist you in completing the process. The normal completion process takes from 4-6 weeks, and can be longer depending on the backlog at any given manufacturer, which is beyond our control.

If it is determined by the manufacturer that your racquet is defective, Clarke Distributing will string your replacement racquet free of charge with the original string ordered (excluding natural gut). We will also credit back the return shipping charges incurred to the customer upon replacement due to manufacturer’s defect.

You can purchase a new tennis racquet while your defective racquet is being considered for replacement, with the understanding that if it is replaced, you will be credited for the current selling price and Clarke Distributing will keep the replacement shipped directly to us from the manufacturer.

In the event the manufacturer decides not to replace the racquet, it will be returned to you along with an explanation from the manufacturer. In this case the charge for the new "interim" racquet will stand and the non-replaced racquet will be destroyed or sent back to the customer at their discretion. All "Warranty Denied" racquets will be treated as forfeited and will be appropriately disposed of if unclaimed for 30 days by the customer.

Babolat:

Contact Clarke Distributing warranty department at 1-800-777-3444.

Request a Return Authorization Number and CST will assist you in completing the process.

Dunlop:

Contact Clarke Distributing warranty department at 1-800-777-3444.

Request a Return Authorization Number and Clarke Distributing will assist you in completing the process.

Head:

Contact Head USA Inc.

Head USA Inc.

1041 - A Swan Creek Drive

Baltimore, MD 21226

Call the Head Warranty Department at (800) 289-7366 and request a Return Authorization Number (RA#).

Write the RA# clearly on the outside of the return box and ship back to the supplied address for Head.

Prince:

Contact Prince Sports

Prince Sports

One Advantage Ct

Bordentown, NJ 08505

Call the Prince Warranty Department at (800) 283-6647 and request a Return Authorization Number (RA#).

Write the RA# clearly on the outside of the return box and ship back to the supplied address for Prince Sports.

Wilson:

Contact Wilson Sporting Goods

Wilson Sporting Goods

Attn: Warranty/Return Goods

320 Aldi Blvd

Mt. Juliet, TN 37122

For more information, contact Wilson directly: (800) 946-6060

Yonex:

Contact Clarke Distributing warranty department at 1-800-777-3444.

Request a Return Authorization Number and CST will assist you in completing the process.

 

SHOE WARRANTY

All manufacturers’ shoe warranties vary from brand to brand. Specific warranty conditions apply to different models with more detailed info provided by some manufacturers included product information tags. Some shoes carry a 6-month outsole guarantee and others just general defects in workmanship coverage. If your shoes have a problem or seem to wear through prematurely, contact one of our Customer Service Reps and they will help you decide on the best course of action. They can be reached at 1-800-777-3444 or by e-mail at sales@clarke-distributing.com

If replacement is required, follow the warranty directions located under the shoe’s brand listed below.

Babolat

Babolat shoes that have a 6 month outsole guarantee. The included warranty card will explain the provisions of the Babolat warranty process for all Babolat warranty shoe returns.

Babolat shoes must to be sent directly to Babolat using the warranty card included in the box at the time of purchase. The Babolat Warrant Card has detailed directions on how to proceed. If you have any questions, contact Customer Service at 1-800-777-3444.

Please allow 6-8 weeks for Babolat response time.

Diadora

Contact Customer Service at 1-800-777-3444 for all Diadora product warranty.

Head

All Head tennis shoes have a 6 month rubber outsole warranty. Hey come with a warranty return card included in the box with the shoes. Fill it out and return it with the shoes to the below address:

HEAD USA Inc. 

Footwear Warranty Department
1041-A Swan Creek Dr.
Baltimore, MD 21226

 Call Head at (1-800) 289-7366 and request a Return Authorization Number (RA#).

Write the RA# on the outside of the shipping box.

Prince

All Prince Performance Tennis Shoes come with a 6-month rubber outsole warranty. A return card is included with each pair. Contact Customer Service for additional help at 1-800-777-3444.

Prince Sports

One Advantage Ct.

Bordentown, NJ 08505

Wilson

Wilson Performance Tennis Shoes come with a 6-month rubber outsole warranty.

For more information, contact Wilson Directly at: (800) 946-6060.

Wilson Sporting Goods
Attn: Warranty/Return Goods
320 Aldi Blvd
Mt. Juliet, TN 37122

 

TENNIS BAG WARRANTY

Tennis Bags are not guaranteed under any manufacturer's warranties. Clarke Distributing will accept returns on defective items within 30 days of purchase for inspections and possible warranty adjustment. Contact Customer Service with specific details about any bag problem at 1-800-777-3444 or e-mail Clarke Distributing at: sales@clarke-distributing.com. If Clarke Distributing feels it warrants a return, a Return Authorization Number will be sent via e-mail. Write the RA# on the outside of the return shipping box.

To return a defective tennis bag, send it along with the RA # and the return form (PRINT HERE) to:

Clarke Distributing

8555 W. Monroe Rd

Houston, TX 77061

Attention: Returns/Tennis Bags

 

TENNIS APPAREL WARRANTY

Tennis apparel is not guaranteed under any manufacturer's warranties. Clarke Distributing will accept returns on defective items within 30 days of purchase for inspections and possible warranty adjustment. Contact Clarke Distributing Customer Service with specific details about any apparel problem at 1-800-777-3444 or e-mail at sales@clarke-distributing.com. If we feel it warrants a return, a Return Authorization Number will be sent via e-mail. Write the RA# on the outside of the return shipping box.

To return defective tennis apparel, send it along withe RA# and return form (PRINT HERE) to:

Clarke Distributing

8555 W. Monroe Rd

Houston, TX 77061

Attention: Returns/Tennis Apparel

 

Thank you for being a Clarke Distributing customer and let us know if you need any other warranty help at 1-800-777-3444.